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DELIVERY & COLLECTION

Our Delivery Promise To You!

If you place your order before 12:00pm from Monday to Friday, excluding bank holidays, we will despatch your order the same day. However, if you place your order beyond this, then we cannot guarantee that we will process your order to be despatched the same day.

If we are unable to despatch your order the same day, it will be despatched the next working day.

Orders that are placed on a Friday will be delivered on Monday and if a Saturday delivery is needed, then this can be requested during the order process and will charged at £10.

Please note the above is all dependant on item(s) being in stock and does not apply to item(s) requiring customisation (printing, embroidery, engraving).

If for any reason the items you ordered are not available, we will back order it for you. You will always be kept informed of the estimated delivery time for your order and given the option of a similar alternative product or the chance to cancel your order.

We will begin to process your order within 24 hours from being placed online. Your items will be shipped once the item is located, your payment is approved, and the billing/shipping address is verified.

If there is a problem with your order, we will normally contact you within 24 hours of the order being received by us or on the next working day (subject to bank holidays).

Delivery Services

We try to offer you a range of delivery services to suit your requirements.

All deliveries are sent via Royal Mail Special Delivery, DPD UK or other secure courier services.

Upon despatch, you will receive an email providing you with your tracking ID.

Please ensure someone is present to sign for the delivery whether this be at home or at work. Our couriers will also text and email you with an option that will allow for the parcel to be delivered to a neighbour of your choice or on a different day.

You may request to leave your order in a safe location. However, if your order is left in this location and subsequently lost or damaged, we will be unable to provide a replacement item(s) or refund.

Orders must be placed before 12pm Monday to Thursday for next day delivery and orders must be placed before 11am Friday for Next Day Saturday delivery.

If you select to have your cricket bat knocked in by us, this will add approx. 5-7 working days to your order.

Delivery Charges

We have a range of delivery options depending on how soon you’d like your order. At checkout, you will be prompted to choose a shipping method for your item(s).

Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically be added during the checkout process and prior to the completion of your order.

These prices are a guide only and may be subject to further charges to which we will contact you, if appropriate.

Certain postcodes will be more expensive. If you want a quote, please email: info@sportsavenue.co.uk or call: 01384 377974.

UK Mainland Delivery

UK standard orders Over £75 - UK mainland addresses only Free Postage

Standard Shipping (2-3 Business Days) - UK mainland addresses only £4.99

Next Day Service- UK mainland addresses only £6.99

Royal Mail Saturday Delivery - UK mainland addresses only £10.00

Rest of The World Delivery Rates

Delivery charges for orders outside Europe, to other rest of the world locations are based on the weight and size of the goods being shipped. This may be subject to change based on the volumetric weight, which can only be confirmed once your order has been packed. We therefore carefully pack each order to ensure these charges are kept as low as possible. Please note, costs may also be subject to currency changes.

Please be aware of any customs duties in your destination country, Sports Avenue is not responsible for any additional charges, please contact your local authority for further information.

There may also be a re-stocking fee for items that are held in Customs for a period of more than 14 days.

Please find below a list of countries that we currently deliver to and estimated delivery charges:

Europe
COUNTRY £
Albania 16.99
Andorra 14.99
Austria 12.99
Belarus 16.99
Belgium 8.99
Bosnia & Herzegovina 16.99
Bulgaria 14.99
Croatia 14.99
Cyprus 15.99
Denmark 12.99
Estonia 14.99
Finland 12.99
France 8.99
Georgia 31.99
Germany 8.99
Greece 14.99
Hungary 14.99
Iceland 16.99
Ireland 8.99
Italy 12.99
Latvia 14.99
Liechtenstein 12.99
Lithuania 14.99
Luxembourg 8.99
Malta 15.99
Moldova 16.99
Monaco 15.99
Montenegro 16.99
Netherlands 8.99
North Macedonia 31.99
Norway 12.99
Poland 14.99
Portugal 12.99
Romania 14.99
Serbia 16.99
Slovakia 14.99
Slovenia 14.99
Spain 12.99
Sweden 12.99
Switzerland 12.99
Turkey 16.99
Asia
COUNTRY £
Armenia 31.99
Azerbaijan 31.99
Bahrain 25.99
Bangladesh 31.99
Bhutan 31.99
Brunei 25.99
Cambodia 31.99
China 22.99
India 22.99
Indonesia 22.99
Israel 31.99
Japan 22.99
Jordan 25.99
Kazakhstan 31.99
Kuwait 25.99
Kyrgyzstan 31.99
Lebanon 31.99
Malaysia 22.99
Maldives 31.99
Mongolia 31.99
Nepal 31.99
Oman 25.99
Pakistan 31.99
Philippines 22.99
Qatar 25.99
Saudi Arabia 25.99
Singapore 22.99
Sri Lanka 31.99
Tajikistan 31.99
Thailand 22.99
United Arab Emirates 22.99
Uzbekistan 31.99
Vietnam 22.99
Oceania
COUNTRY £
Australia 20.99
Fiji 31.99
Kiribati 31.99
Marshall Islands 31.99
Nauru 31.99
New Zealand 26.99
Palau 31.99
Papua New Guinea 31.99
Samoa 31.99
Solomon Islands 31.99
Tonga 31.99
Tuvalu 31.99
Vanuatu 31.99
North America
COUNTRY £
Antigua and Barbuda 31.99
Barbados 31.99
Canada 21.99
Costa Rica 31.99
Dominica 31.99
Dominican Republic 31.99
El Salvador 31.99
Grenada 31.99
Guatemala 31.99
Haiti 31.99
Honduras 31.99
Jamaica 31.99
Mexico 21.99
Nicaragua 31.99
Panama 31.99
Saint Lucia 31.99
Trinidad and Tobago 31.99
United States 15.99
South America
COUNTRY £
Argentina 31.99
Bolivia 31.99
Brazil 31.99
Chile 31.99
Colombia 31.99
Ecuador 31.99
Guyana 31.99
Paraguay 31.99
Peru 31.99
Suriname 31.99
Uruguay 31.99
Venezuela 31.99
Africa
COUNTRY £
Algeria 31.99
Benin 31.99
Botswana 31.99
Burkina Faso 31.99
Cameroon 31.99
Chad 31.99
Djibouti 31.99
Egypt 31.99
Equatorial Guinea 31.99
Ethiopia 31.99
Gabon 31.99
Ghana 31.99
Guinea 31.99
Guinea-Bissau 31.99
Kenya 31.99
Lesotho 31.99
Madagascar 31.99
Malawi 31.99
Mauritania 31.99
Mauritius 31.99
Morocco 31.99
Mozambique 31.99
Niger 31.99
Nigeria 31.99
Rwanda 31.99
Senegal 31.99
Seychelles 31.99
South Africa 26.99
Tanzania 31.99
Togo 31.99
Tunisia 31.99
Uganda 31.99
Zambia 31.99
Zimbabwe 31.99

Delivery Times Outside The UK And EU

European Community (EU) – Estimated delivery time is 3-5 working days (excluding Public and Bank Holidays);

International (All other destinations) – Estimated delivery time is 5-10 working days (excluding Public and Bank Holidays).

Item Availability

Most items listed on our website are in stock and ready to ship or collect immediately. However, we will let you know if anything you would like to order is unavailable or out of stock.

Personalised items with printing, embroidery, and engraving may take additional time to be delivered. The additional time required for customisation varies and may depend on the options you choose. However, we do our best keep you informed of the estimated delivery time for your order.

If you have ordered a product that has become out of stock, we reserve the right to substitute said item to an equivalent offered from a different manufacturer. If we choose to do this, we will always make sure that we contact you in the first instance before processing the order.

Special Order Items

We always strive to have a wide selection of items online for you to purchase. Should you see an item that is not available on our website, please get in touch with us, to inquire about the possibility of ordering bespoke items. We will be happy to accommodate and action your request for you.

Any order that contains personalised teamwear kit may need additional time for delivery. We aim to have all teamwear orders out and delivered within 10-14 working days.

For busier periods, we do ask that our customers understand that this may even take up to 25 days. Please contact us to get a quote on this, as deliveries for personalised goods will vary.

Collection

Don't have the time to accept a delivery or simply want your order as soon as possible? No worries! You can conveniently order online and pick up your item(s) without any additional cost.If the item is available in our stock, you can even pick it up on the same day. However, if it's not currently in stock, we'll make sure to inform you and provide information on its availability.

If the item is available in our stock, you can even pick it up on the same day. However, if it's not currently in stock, we'll make sure to inform you and provide information on its availability.

Just remember to check with us before heading out to collect your order to avoid any inconvenience or disappointment.

Where Can I Collect My Order From?

Our store address is:

Sports Avenue
58 Hagley Road
Stourbridge
West Midlands
DY8 1QD

Goods Damaged And Lost In Transit

All our orders go through a rigorous inspection before they leave our warehouse to ensure your goods are packaged securely. However, we cannot guarantee their safety once in the couriers’ hands. If you have received your parcel and believe that it has been damaged during its delivery, then you need to contact us as soon as possible on 01384 377974, or email info@sportsavenue.co.uk. Failure to do this will invalidate any damaged goods claims and may affect your refund for said item(s).

We aim to get your goods delivered to you on time, and in mint condition. However, we cannot accept liability for any packages delivered to a business or work address that could be signed off by someone else at the location.

If you believe your parcel is missing, you can make a claim up to 28 working days of receiving your despatch email.

Goods Received In Error

If you have received an item(s) in error, we will organise a collection or reimburse postage up to the equivalent of our collection fee. If you are returning item(s) that has been received in error, then please keep a proof of postage, so we can track the arrival of your order back to us and refund costs as well.

Any goods being returned due to no longer being required will be done at the customers cost

Additional Information

Our peak periods of business are normally the Christmas season and during the cricket, hockey, rugby and football season. Due to high levels of orders, it may take slightly longer to despatch your order. Additionally, adverse weather conditions could also affect delivery timeframes. We always do our best to keep you informed with what’s going on and to keep you in the loop regarding your order.

Please contact us via email: info@sportsavenue.co.uk, or phone: 01384 377974 if you have more questions regarding the delivery or collection of your order.