OUR DELIVERY PROMISE TO YOU!
If you place your order before 12:00hrs, we will despatch your order the same day [Monday to Friday, excludes bank holidays].
If you place your order after 12:00hrs, we will do our best to despatch it the same day but we cannot guarantee it. If we are unable to despatch the same day, your order will be despatched the next working day. Please note the above is all dependant on item(s) being in stock (please refer to items availability), and does not apply to item(s) requiring customisation (printing, embroidery, engraving).
If for any reason the items you order are not in stock, we will back order it for you. You will always be kept informed of the estimated delivery time for your order and given the option of a similar alternative product or the chance to cancel your order if you would rather not wait. If there is a problem with dispatching your order, we will normally contact you within 24 hours of the order being received by us or on the next working day (subject to bank holidays).
We try to offer you a range of delivery services that suit your requirements yet still offer value for money.
All deliveries are sent via Royal Mail Special Delivery, DPD UK or other secure courier service. Upon dispatch you will receive an email providing your delivery tracking number. Please ensure that someone is available at your delivery address to accept the goods, as a signature is usually required.
HOW MUCH IS SHIPPING?
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
* orders must be placed before 12pm Monday to Thursday for next day delivery
** orders must be placed before 11am Friday for Saturday delivery
Most items listed on our website are in stock and ready to ship immediately.
Some items are offered with customisation options (printing, embroidery, engraving). If you choose a customisation option, please allow for additional time for the item(s) to be customised and shipped to you. The additional time required for customization varies depending on the options you choose. You will always be kept informed of the estimated delivery time for your order.
We will begin to process your order within 24 hours from being placed online. Your items will be shipped once the item is located, your payment is approved, and the billing/shipping address is verified.
SPECIAL ORDER ITEMS
We strive to have a wide selection of items online at all times for you to purchase.
If you should see an particular item that is not available on our website please contact Customer Services to inquire about the possibility of special ordering the item. We will be happy to order an item for you if possible.
Throughout our peak periods (Christmas and prior to the cricket, hockey, rugby, football season) due to high levels of orders it may take longer to dispatch your order.
Adverse weather may affect delivery times. However, we will advise you should there be any delay in processing your order.