OUR DELIVERY PROMISE TO YOU!
If you place your order before 12:00pm from Monday to Friday, excluding bank holidays, we will despatch your order the same day. However, if you place your order beyond this, then we cannot guarantee that we will process your order to be despatched the same day.
If we are unable to despatch your order the same day, it will be despatched the next working day.
Orders that are placed on a Friday will be delivered on Monday and if a Saturday delivery is needed, then this can be requested during the order process and will charged at £10.
Please note the above is all dependant on item(s) being in stock and does not apply to item(s) requiring customisation (printing, embroidery, engraving).
If for any reason the items you ordered are not available, we will back order it for you. You will always be kept informed of the estimated delivery time for your order and given the option of a similar alternative product or the chance to cancel your order.
We will begin to process your order within 24 hours from being placed online. Your items will be shipped once the item is located, your payment is approved, and the billing/shipping address is verified.
If there is a problem with your order, we will normally contact you within 24 hours of the order being received by us or on the next working day (subject to bank holidays).
We try to offer you a range of delivery services to suit your requirements.
All deliveries are sent via Royal Mail Special Delivery, DPD UK or other secure courier services.
Upon despatch, you will receive an email providing you with your tracking ID.
Please ensure someone is present to sign for the delivery whether this be at home or at work. Our couriers will also text and email you with an option that will allow for the parcel to be delivered to a neighbour of your choice or on a different day.
You may request to leave your order in a safe location. However, if your order is left in this location and subsequently lost or damaged, we will be unable to provide a replacement item(s) or refund.
Orders must be placed before 12pm Monday to Thursday for next day delivery and orders must be placed before 11am Friday for Next Day Saturday delivery.
If you select to have your cricket bat knocked in by us, this will add approx. 5-7 working days to your order.
We have a range of delivery options depending on how soon you’d like your order. At checkout, you will be prompted to choose a shipping method for your item(s).
Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically be added during the checkout process and prior to the completion of your order.
These prices are a guide only and may be subject to further charges to which we will contact you, if appropriate.
Certain postcodes will be more expensive. If you want a quote, please emai: firstname.lastname@example.org or call: 01384 377974.
UK MAINLAND DELIVERY
- UK standard orders Over £75 - UK mainland addresses only Free Postage
- Standard Shipping (2/3 Business Days) - UK mainland addresses only £3.50
- Next Day Service- UK mainland addresses only £8.00
- Royal Mail Saturday Delivery - UK mainland addresses only £10.00
REST OF THE WORLD DELIVERY RATES
Delivery charges for orders outside Europe, to other rest of the world locations are based on the weight and size of the package which will be subject to additional charges. We therefore carefully pack each order to ensure these charges are kept as low as possible. Please note, costs may also be subject to currency changes.
Please be aware of any customs duties in your destination country, Sports Avenue is not responsible for any additional charges, please contact your local authority for further information.
There may also be a re-stocking fee for items that are held in Customs for a period of more than 14 days.
DELIVERY OUTSIDE THE UK AND EU
- European Community (EU) – approx. 2-6 days P.O.A
- International (All other destinations) – approx. 3-8 days P.O.A
Most items listed on our website are in stock and ready to ship immediately. However, we will let you know if anything you would like to order is unavailable or out of stock.
Personalised items with printing, embroidery, and engraving may take additional time to be delivered. The additional time required for customisation varies and may depend on the options you choose. However, we do our best keep you informed of the estimated delivery time for your order.
If you have ordered a product that has become out of stock, we reserve the right to substitute said item to an equivalent offered from a different manufacturer. If we choose to do this, we will always make sure that we contact you in the first instance before processing the order.
SPECIAL ORDER ITEMS
We always strive to have a wide selection of items online for you to purchase. Should you see an item that is not available on our website, please get in touch with us, to inquire about the possibility of ordering bespoke items. We will be happy to accommodate and action your request for you.
Any order that contains personalised teamwear kit may need additional time for delivery. We aim to have all teamwear orders out and delivered within 10-14 working days.
For busier periods, we do ask that our customers understand that this may even take up to 25 days. Please contact us to get a quote on this, as deliveries for personalised goods will vary.
GOODS DAMAGED AND LOST IN TRANSIT
All our orders go through a rigorous inspection before they leave our warehouse to ensure your goods are packaged securely. However, we cannot guarantee their safety once in the couriers’ hands. If you have received your parcel and believe that it has been damaged during its delivery, then you need to contact us as soon as possible on: 01384 377974, or email email@example.com . Failure to do this will invalidate any damaged goods claims and may affect your refund for said item(s).
We aim to get your goods delivered to you on time, and in mint condition. However, we cannot accept liability for any packages delivered to a business or work address that could be signed off by someone else at the location.
If you believe your parcel is missing, you can make a claim up to 28 working days of receiving your despatch email.
GOODS RECEIVED IN ERROR
If you have received an item(s) in error, we will organise a collection or reimburse postage up to the equivalent of our collection fee. If you are returning item(s) that has been received in error, then please keep a proof of postage, so we can track the arrival of your order back to us and refund costs as well.
Any goods being returned due to no longer being required will be done at the customers cost
Our peak periods of business are normally the Christmas season and during the cricket, hockey, rugby and football season. Due to high levels of orders, it may take slightly longer to despatch your order. Additionally, adverse weather conditions could also affect delivery timeframes. We always do our best to keep you informed with what’s going on and to keep you in the loop regarding your order.
WHERE DO I RETURN MY ORDER TO?
Our returns address is:
58 Hagley Road
Regarding returns, all our products come with a 14-day money back guarantee (extended for Christmas/New Year period). This is providing that the item has not been used and is returned as new, in its original packaging and excludes any postal costs incurred, which are your responsibility.
Please note, that we cannot refund any returns for bespoke items, such as custom-made bats, cricket bats that have been ‘knocked in’, customised helmets, and customised clothing.
For more information please read our Returns and Exchanges page.
Please contact us via email: firstname.lastname@example.org , or phone: 01384 377974 if you have more questions regarding the delivery of your order.